A 2020 Look-Back

by Prasanna Vaidya

2020 has been different & challenging for all of us. As we wrap up this year, I wanted to take a moment to reflect!

A look-back at 2020 🚀🚀

We won a bunch of new customers & some of them came purely via inbound

  • We supported our large enterprise customers in their biggest rollouts for training & helping their users
  • We now have customers in the UK 🇬🇧, Singapore 🇸🇬, India 🇮🇳
  • we have users sign up for the free trial from more than 15 countries 🌐
  • We increased website visitors 5 times from the same time last year
  • We went completely remote from March 2020. We have a team in 4 cities - Pune, Gwalior, Beed, Bangalore & are going to hire new team members from any location & geographies going ahead
  • We got accolades from our customers as well as critical feedback & we are really grateful for that 🙏
  • We added a lot of new features to our product such as video export 📹 of walkthroughs along with voice 🎤, added new languages, the ability to add rich media to help articles, & many more!


Helping, guiding users is a long-unsolved journey, and we are enjoying every bit of it!

We wish all of you a happy, healthy, peaceful & prosperous upcoming new year from Gyde!